Privacy Policy

Who we are

LumaByte Studios Ltd, Registered Office: Office 14541, 182–184 High Street North, East Ham, London E6 2JA, United Kingdom. Contact: info@lumabytestudios.com

Information we collect

• Contact data — details you submit via forms (name, email, message content) for support, press, or partnerships.
• Usage data — high-level analytics about page views and features used (aggregated, non-sensitive). We do not collect keystrokes or sell your data.
• Device & technical data — browser type, OS, approximate region, referrer, timestamps, and similar diagnostics.
• App & game telemetry — anonymized events (e.g., session start, feature usage, crash logs) to improve stability and performance.
• Support content — emails or messages you send to us and our replies.

How we use information

• Provide, operate, and improve our website, apps, and games.
• Respond to inquiries, support requests, and press/partner communications.
• Monitor performance, debug issues, and prevent abuse or fraud.
• Comply with legal obligations and enforce our terms.

Legal bases (EEA/UK GDPR)

• Legitimate interests — running our products, analytics, security, and improving user experience.
• Consent — where required for optional cookies or marketing (we currently do not run marketing emails from this site).
• Contract — where processing is necessary to provide requested features or support.
• Legal obligation — responding to lawful requests and keeping necessary records.

Cookies & analytics

Our site may use strictly necessary cookies for security and core functionality. We may use privacy-respecting analytics (e.g., server-side or cookieless). If we introduce optional cookies, a consent banner will be shown and your choices will be honored.

Data sharing

We do not sell personal data. We may share limited data with trusted service providers who help us operate (e.g., hosting, crash reporting, analytics, form handling). These providers are bound by contracts to protect your data and act only on our instructions. We may disclose information if required by law or to protect rights, safety, and security.

International transfers

We operate globally and may process data outside your country. When we transfer personal data internationally, we use appropriate safeguards (e.g., UK IDTA/EU SCCs, or equivalent lawful mechanisms).

Retention

We keep personal data only as long as necessary for the purposes above, then delete or anonymize it. Typical retention: support emails up to 24 months; high-level analytics up to 24 months; crash logs up to 12 months, unless needed longer for legal or security reasons.

Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing; to portability; and to withdraw consent where processing relies on consent. To exercise these rights, email info@lumabytestudios.com. You also have the right to complain to your local supervisory authority (e.g., ICO in the UK).

Children's privacy

Our website and general-audience apps are not directed to children under 13 (or the age required by local law). If you believe a child provided us personal data without appropriate consent, contact us and we will take steps to delete it.

Security

We use reasonable technical and organizational measures to protect personal data. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Third-party links

Our products may link to third-party sites or stores. Their privacy practices are governed by their own policies; please review them separately.

Changes to this policy

We may update this policy from time to time. Material changes will be noted by updating the “Last updated” date above. Continued use of our services after changes indicates acceptance of the updated policy.